Returns

Returns

At Little Village Boutique we hope you are delighted with your order. If you aren’t happy with your purchase you can return your product to the Boutique within 14 days for an exchange or 7 days for a refund. Original delivery charges will not be refunded unless the product is faulty and the return delivery charges will be at the expense of the customer unless otherwise stated in the Boutiques product area. You should always check with the Boutique before returning the product to ensure this falls within the specific product refund and exchange policy.

The following types of products will not be provided a refund or exchange unless the product is faulty, not doing what the product supposed to do or significantly differ from what is described to the customer:

  • Custom made, made-to-measure and altered products such as personalised items that are made specifically to a customer’s specification. LVB shall determine in its sole discretion whether a product is or is not a personalised item.
  • Pierced jewellery
  • Personal care merchandise
  • Cosmetics
  • Hosiery
  • Underwear
  • Swimwear
  • Perishable items such as food and flowers

All items eligible for a refund or exchange must comply with the following conditions:

  • All items must be returned in their original unused condition - undamaged and unopened, including the outer packaging
  • Customers should return the goods at their own expense, notifying us by requesting a return in the 'My Account' area
  • All orders remain the liability of the customer until received by the Boutique – please retain proof of postage and postal insurance is recommended

Faulty/Defective Item

If you wish to return an item that you believe is faulty or defective, please let us know within 14 days of delivery. The Boutique will refund in full your postage costs for the particular product. You will be offered a full refund, exchange or credit note – the choice is up to you.