Frequently Asked Questions


Want to be part of our unique and growing Little Village Boutique? We are always on the lookout for exciting new products and Boutique’s to join us. Please fill in your details in the ‘Apply to become a Boutique’ link and we will contact you.
 

Many of our Boutiques offer beautiful gift wrapping. Please check their product pages for more details or drop us an email at customerservices@littlevillageboutique.com and we will contact them for you.
 

As each order is sent directly from the creative hands of our Boutiques, there will be separate delivery charges for each Boutique. Delivery charges are based on Australian Post guidelines however many of our Boutiques offer FREE or reduced delivery so please check their product pages. So you know what to expect we have outlined our policies in the Delivery & Returns section at the bottom of each page.
 

We take pride in ensuring our Boutiques confirm and dispatch your order quickly, so in the event that you may need to cancel your order, please let us know immediately so we can intercept the order at customerservices@littlevillageboutique.com. If the package has already been dispatched, we will process your order in the same manner as a refund therefore we request that you return the package as received.
 

Returning or exchanging an item is easy:

  1. Check the ‘Delivery & Returns’ page for our policies and check if there are any restrictions on the Boutique’s product page
  2. Go into 'My Account' and next to your order will be a 'Request a Return'
  3. Post the package back to the Boutique (we recommend taking out postal insurance)
  4. Once the Boutique has confirmed they have received the order in satisfactory condition, a refund will be issued immediately

 

Your order is carefully dispatched directly and quickly from our Boutiques so they may arrive at different times depending on the location of the Boutique, where they are dispatching to and the method of shipping.
 

Delivery to and from metro areas usually take only a few days however can take up to 10 days depending on the method selected. Please see our ‘Delivery & Returns’ section.
 
Sometimes there are occasions outside of our control which can delay your order, please be patient with us and we will endeavour to get your order to you as soon as possible. We will also keep you updated of its progress at each step of the way.
 

To purchase from our gorgeous Boutiques, simply click on the ‘Add to Bag’ option in a products page. This item will then be added to your basket. You can then either view ‘ My Shopping Bag’ or ‘Checkout’ and go through the payment process.
 
We use the secure Paypal system to process your payment. You will be able to use your Paypal account or enter your credit card details securely into the Paypal system.
 

Enter a product type, name or description into the search box and our search engines will do the work for you. You can also use the drop down menus and sub-categories to shop via departments. 
 
Alternatively you can drop us an email at customerservices@littlevillageboutique.com and we will be delighted to help you find what you are looking for.

Please log into ‘My Account’ at the top of the page to check your order status. If you are having trouble using your account please contact us at customerservices@littlevillageboutique.com.