Delivery & Returns

Delivery

We know you’re eagerly anticipating your order so we have implemented some simple guidelines for our Boutiques to ensure that the order reaches you as quickly as possible whilst ensuring the delivery charges are fair (and sometimes FREE!). As you receive your order directly from the creative hands of the Boutiques, the delivery times and costs may vary from Boutique to Boutique depending on the size, weight and where the item is being delivered to or from.

Delivery of your order normally takes only a few days to and from metro areas however can take up to 10 working days. We will keep you informed at every stage of your order. Our Boutique's will confirm your order within 1 working day and notify you of dispatch within 3 working days, unless otherwise stated.  Specially made or personalised orders will often take longer so please refer to the delivery guidelines in the product section of the Boutique.

If for any unfortunate reason the Boutique cannot complete your order, your order will be cancelled and you will be issued a refund immediately. We will always endeavor to find and offer you an alternative or similar product.

We do not currently ship orders internationally however please contact us at customerservices {at} littlevillageboutique.com and we will endeavor to help.

Returns

Little Village Boutique hope you are delighted with your order. If you aren’t happy with your purchase and would like an exchange or refund please select 'Return Request' in your My Account area within 14 days for an exchange or 7 days for a refund. Original delivery charges will not be refunded unless the product is faulty and the return delivery charges will be at the expense and responsibilty of the customer. You should always check with the Boutique before returning the product to ensure this falls within the specific product refund and exchange policy.

The following types of products will not be provided a refund or exchange unless the product is faulty, not doing what the product supposed to do or significantly differ from what is described to the customer:

  • Custom made, made-to-measure and altered products such as personalised items that are made specifically to a customer’s specification. LVB shall determine in its sole discretion whether a product is or is not a personalised item.
  • Pierced jewellery
  • Personal care merchandise
  • Cosmetics
  • Hosiery
  • Underwear
  • Swimwear
  • Perishable items such as food and flowers

All items eligible for a refund or exchange must comply with the following conditions:

  • All items must be returned in their original unused condition - undamaged and unopened, including the outer packaging
  • Customers should return the goods at their own expense, notifying us with their intention to do so by email at customerservices {at} littlevillageboutique.com
  • All orders remain the liability of the customer until received by the Boutique – please retain proof of postage and postal insurance is recommended

Faulty/Defective Item

If you wish to return an item that you believe is faulty or defective, please let us know within 14 days of delivery. The Boutique will refund in full your postage costs for the particular product. You will be offered a full refund, exchange or credit note – the choice is up to you.

Order Cancellations

We take pride in ensuring our Boutiques confirm and dispatch your order quickly, so in the event that you may need to cancel your order, please let us know immediately so we can intercept the order, at customerservices {at} littlevillageboutique.com. If the package has already been dispatched, we will process your order in the same manner as a refund therefore we request that you return the package as received.